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Employment Type : Full Time


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  • Responsible for all maintenance issues within the hotel.
  • Performs daily checks, repairing equipment, and coordinating renovation projects.

Employment Type : Full Time


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  • Assists the Assistant Director of Sales with  all activities related to developing, managing and establishing sales strategies to achieve sales targets and support company objectives.

Employment Type : Full Time


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  • Assists the Director of Sales and Marketing with all activities related to developing, managing and establishing sales strategies to achieve sales targets and support company objectives. 

Employment Type : Full Time


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Ultimately, the role will support HR colleagues to organize and operate smoothly to attract, hire and retain our employees.

Responsibilities

  • Assist with day to day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
  • Coordinate HR projects (meetings, training, surveys etc) and take minutes
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Coordinate communication with candidates and schedule interviews
  • Conduct initial orientation to newly hired employees
  • Assist our recruiters to source candidates and update our database

Requirements and skills

  • With 1-2 years experience working in HR 
  • Fast computer typing skills (MS Office, in particular)
  • Hands-on experience with an HRIS or HRMS
  • Familiarity with ATS software and resume databases
  • Basic knowledge of labor laws
  • Very good organizational skills
  • Very good communications skills
  • Degree in Human Resources or related field

Employment Type : Contract


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Pastry Chef

  • Has 3 years working experience as Pastry chef in a reputable 4 to 5-star hotels or has 1 to 2 years of working experience to an international hotel as Pastry Chef.
  • Graduate from Culinary School/ any related course to Culinary.
  • Oversees the timely and efficient preparation of pastries and breads based on planned menus.
  • Monitors consistency of recipes and cooking procedures (in terms of taste, presentation, portioning, etc.) at all times.
  •  Helps prepare operational budget of the department, submits them to the executive chef for approval, and requests for release of the same according to schedule and need.

Employment Type : Full Time


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We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities

  • Train housekeepers on cleaning and maintenance tasks
  • Oversee staff on a daily basis
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness
  • Schedule shifts and arrange for replacements in cases of absence
  • Establish and educate staff on cleanliness, tidiness and hygiene standards
  • Motivate team members and resolve any issues that occur on the job
  • Respond to customer complaints and special requests
  • Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
  • Participate in large cleaning projects as required
  • Ensure compliance with safety and sanitation policies in all areas

Requirements and skills

  • Work experience as a Housekeeping Supervisor or similar role
  • Hands-on experience with cleaning and maintenance tasks for large organizations
  • Ability to use industrial cleaning equipment and products
  • Excellent organizational and team management skills
  • Stamina to handle the physical demands of the job
  • Flexibility to work various shifts, including evenings and weekends
  • College diploma is a plus

Employment Type : Full Time


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Responsible for all activities related to developing, managing and establishing catering sales revenue and operations budget to achieve sales targets and support company objectives. Specific responsibilities include budgeting and establishing financial targets and forecasts; developing packages and promotional activities; monitoring and managing banquet equipment; and supervising and guiding the Banquets Team.

To actively seek and identify opportunities for business growth within existing accounts and external market

Check and report any equipment faults to management, ensure they are rectified and ensure equipment is not used until safe.

Ensure the standards across the hotel (s) are in accordance with the Service Level Agreements and Key Performance Indicators set by Management

Ensure tariff prices are correct, that all catering services are costed properly

Planning menus in consultation with chefs.

Development and maintenance of all department control procedures and recommend changes if needed.

Development and maintenance of department manual.

Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.

Supervise, train and direct staff  – Sales Executives & Events Coordinators

Manage all aspects of account (solicit, booking, detail- BEO's and coordinate)

Evaluate operations against the established goals and objectives of Dining Services and the mission of the hotel

 

Employment Type : Full Time


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Manage and control the daily operations of the restaurant, bar and room service in the Hotel to the required standards and within the agreed budgetary limits.

Responsible for managing the entire activities of food department. He/she has to work closely with the Executive Chef and the Sales & Marketing Department.

  1. Establishes and maintains an effective and efficient F&B Service System in the restaurant & bar area, banquet service and room service areas.
  1. Leads the F&B Team upfront, hands-on, and with visible leadership.  Provides positive feedback and reinforcement.
  1. Coach, counsel, discipline all F&B staff—permanent, project, and outsource.
  1. Determines priorities, sets goals, and follow up.
    1. Prepares monthly action.
    2. Grades priorities.
    3. Prepares daily To-Do List.
  1. Monitors and controls attendance, shift rosters.
    1. Prepares attendance sheets.
    2. Prepares shift rosters.
    3. Maintains absence statistics.
  1. Participates in selection of F&B Associates:
    1. Reviews application.
    2. Conducts interviews.
    3. Completes interview assessments.
    4. Makes recommendations.
  1. Conducts technical job knowledge training.
    1. Prepares and utilizes F&B task breakdowns.
    2. Identifies and prepares F&B Service Trainer(s).
    3. Personally conducts minimum of two (2) training sessions per week.
  1. Conducts daily briefings.
    1. Conveys important Hotel information.
    2. Emphasizes current priorities, new products/services.
    3. Reinforces standards.
    4. Feedback guest comments.
  1. Provides feedback to management.
    1. Reviews important statistics on occupancy, covers, productivity, revenues, GOP.
    2. Highlights achievements, problems, challenges.
  1. Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
  1. Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems.
  1. Ensure that restaurant, bar and function rooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
  1. Ensure that waiters/waitresses are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
  1. Ensure that the bar is clean and stocked with the stipulated requirements.
  1. Ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
  1. Ensure that room service orders are executed promptly and that they comply with the required standards.
  1. Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
  1. Ensure the efficient running of the banquet service and that all banqueting rooms, are clean and tidy.
  1. Ensures safe working practices.
    1. Sets safety standards conducts training.
    2. Communicates standards to staff.
    3. Nurtures accident prevention culture.
    4. Conducts regular inspections of all inaccessible areas.
  1. Monitors cleanliness & hygiene standards.
    1. Constantly monitors cleanliness standards.
    2. Monitors pest control procedures.
  1. Monitors grooming and appearance standards of employees.
    1. Set standards & communicates to staff.
    2. Conducts individual counselling if required.
  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Controls captain’s orders.
    3. Monitors service.
    4. Assists in service as required.
  1. Monitors and analyzes levels of guest satisfaction.
    1. Analyzes guest questionnaires.
    2. Solicits guest feedback.
    3. Analyzes guest feedback from log book.
  1. Exceeds guests’ satisfaction and maximizes return guests.
    1. Meets and greets guests.
    2. Escorts on departure.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.
  1. Identifies and analyzes problems and develops solutions; Records critical incidents.
  1. Monitors and controls productivity.
    1. Completes daily productivity forms.
    2. Analyses weekly, monthly productivity statistics.
    3. Highlights achievements, problems, challenges.
    4. Maintains wastage/breakage statistics.
    5. Briefs employees on wastage costs/savings.
  1. Practices cost containment.
    1. Maintains F&B operations statistics.
    2. Makes projections based on estimated occupancy, trends of local guests, etc.
  1. Prepares accurate monthly forecasts of covers, revenue, expenses, and GOP.
    1. Prepares Reports.
  1. Prepares budgets for operating equipment, CAPEX.
    1. Maintains file of equipment needs and obtains quotations for submission as part of budget process.
  1. Ensure effecting upselling.
    1. Measures sales/revenues.
    2. Trains staff to upsell without pressuring.
    3. Measures revenue gains from upselling.
    4. Maintains liaison with Communications Manager regarding VIP guests and external Public Relations opportunities.
  1. Optimizes opportunities for marketing the outlet.
    1. Use guest history to highlight marketing opportunities.
  1. Conducts sales calls.
    1. Makes phone calls to regular guests.
    2. Makes visits to local companies to promote outlet.
  1. Controls quality of merchandising displays.
    1. Ensures regular rotation of displays.
    2. Generates ideas from team for new display ideas.
    3. Monitors displays in competitor hotels.
  1. Ensures adequate supplies.
    1. Check par stocks of linen, chinaware, cutlery, based on estimated daily consumption.
  1. Oversees preparation of mis-en-place in the restaurant and bar.
  1. Ensures prompt, efficient and courteous service.
    1. Monitors service cycle.
    2. Strictly controls and checks captain’s orders and billing statements of guests.
    3. Monitors service.
    4. Assists in service as required.
  1. Monitors and analyzes levels of guest satisfaction.
    1. Solicits and analyzes guest feedback.
    2. Analyzes guest feedback from log book.
  1. Exceeds guest satisfaction and maximizes return guests.
    1. Meets and greets guests and leads them to their table
    2. Introduce the F&B Associate that will serve the guest.
    3. Constantly monitors the experience of each guest.
    4. Checks reservations for VIP.
    5. Escorts on departure.
  1. Guest Delight and Retention
    1. Establishes relationships with guests to delight and gain loyalty.
    2. Ensures guest recognition programmes are maintained.
    3. Actively obtains feedback from guests to improve services and facilities.
    4. Drives customer delight and retention by being a role model in delighting guests in every single interaction.
    5. Maintains a database of regular/loyal guests complete with their contact numbers and preferences.

Employment Type : Full Time


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Provides immediate maintenance management of hotel facilities during shift, which covers electric power generation, water production by desalination process, wastewater treatment, heating, ventilating and air conditioning.

Supervises all sections of hotel Engineering; Plants and Building Maintenance, Electromechanical, Diesel Engines, Projects and Construction, Garden, Grounds and Landscaping and Waste Management.

Oversees the Garden Supervisor, Technicians, Project Lead man, Electromechanical Technician, Diesel Mechanic and Pool Attendant in their performance of day to day activities to achieve departmental goals and objectives.

Actively participates as member of the Crisis Management Team, Seda Abreeza HACCP Committee and Occupational Safety and Health Committee.

Reports to the Engineering Manager and coordinates to Department Heads, Duty Manager and Engineering Staff on related observation that concerns hotel’s areas/facilities and equipment conditions, safety and health, energy, water and other utilities conservation.

Makes sure those materials, components, parts, supplies and tools needed in performing daily tasks are available and functioning at all times.

Oversee and makes sure that technicians keep company assets and equipment in good order and condition, ready for use at all times

Performs other related tasks as may be required by management from time to time.

Employment Type : Full Time


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Experienced Project Architect Manager to oversee the design and execution of construction projects for our Hotels Group.

Meeting with clients and stakeholders to discuss the initial construction design, inputs preparing budgets, creating the final design, and overseeing the entire construction process from start to finish, to ensure adherence to design.

With in-depth knowledge of architectural design, experience with project management, and excellent communication skills.

Able to translate the ideas into a fully built design on time and within budget.

Project Architect Responsibilities:

  • Meeting with clients and stakeholders to discuss construction designs.
  • Drafting building plans for commercial, industrial, and residential construction projects.
  • Preparing budgets, material documents, and specification lists for client approval.
  • Acting as an intermediary between the company and the construction team in relation to design.
  • Visiting the site regularly to ensure construction adheres to the project design and state regulations.
  • Creating progress reports, time schedules, and revised budgets.
  • Conducting a final inspection after the project is complete.

Project Architect Requirements:

  • Bachelor's degree in architecture, design, or similar.
  • Architecture certification / license.
  • Portfolio of completed projects.
  • Advanced knowledge of drafting software including AutoCAD and SketchUp.
  • Excellent communication and reporting skills.
  • Ability to translate concepts into functional construction designs.
  • Advanced project-management skills.
  • Ability to coordinate with multiple stakeholders on a daily basis.
  • Knowledge of construction costs and time frames.
  • UAP Membership is an advantage.

Employment Type : Full Time


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The Front Office Supervisor is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation.

He/She also supervises the Front Desk and Concierge, provides guest services and check-in and check-out of guests.

Areas of Responsibilities

  1. People Management
  2. Operational Processes
  3. Administration

 

 

 

  • To have knowledge of the operational systems at Front Office.
  • To have knowledge of the Company’s standard operating policies and procedures.
  • To have knowledge of the Company’s. Guest Satisfaction and Loyalty Programmes.

 

 
  • Organization/Manning
  • Supervises Front Office operation and workflow to maximise guests’ satisfaction.
  • Conducts training of new staff when necessary.
  • Supervises and guides Service Associates – Front Office to ensure that hotel’s policies and procedures are adhered to.
  • Rooms Controlling
  • Checks house status.
  • Blocks vacant clean rooms for day’s arrivals.
  • Prepares keys and welcome folders.
  • Review next day’s arrivals and blocks rooms for any special requests, early arrivals, specific GTC guests (e.g. VIPs) and groups.
  • Maybe assigned to other duties in the Hotel as and when required by the business level.
  • Coordinates with Housekeeping on the turnover of rooms to ensure availability of vacant clean rooms upon guests’ arrival.
  • Coordinates with In-Room Dining / Housekeeping for delivery of guest amenities.
  • Sets up and coordinates room maintenance programme with Housekeeping and Engineering.
  • Plans for unexpected arrivals and disseminate information to relevant departments.
  • Ensures that “Interface Lost Postings” are regularly checked.
  • Handles any relocation pledges follow through.
  • Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
  • Is responsible for the inventory and control of stationery and collaterals for Front Office use.

 

 

  • Customer Delight and Retention
  • Builds relationship with guests to delight and gain loyalty.
  • Notes, collects and actions on any guests’ preferences.
  • Service Standards
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.

 

Guest Loyalty


Employment Type : Full Time


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Job Summary/Purpose:

Under the general guidance and supervision of the Director of Events Management, the Events Manager is responsible for selling conference and banqueting events and converts the business leads into sales. She is responsible as well in optimizing function space utilization in order to maximize event revenue to achieve the total events revenue goals.

 

He/she handles and manages all aspects of planning and coordination of events and works closely with the organizers to plan and orchestrate all the event requirements prior to the day of the event. Takes charge in coordination of the event selling and operation process, including external and internal documentation, preparation, and distribution, such as Proposal Letter, Letter of Agreement or BEO etc.

KNOWLEDGE:

  • To have a full knowledge of the property in terms of banquet rates, discount structure, amenities, and banquet room configuration.
  • To be familiar with hotel promotions and packages.
  • To be familiar with hotel’s policies and procedures.

SALES FUNCTION:

  • Provides sales leadership and support to the team in probing for decision and sales negotiation to increase business conversion rate.
  • Manages leads and responsible for leads distribution.
  • Leads and directs the team to respond and manage all incoming event inquiries in adhering to the service standards.
  • Responds and manages all incoming event inquiries and does a follow up on leads to make it a definite event.
  • Responsible for events forecast and pick-up to achieve sales goals.
  • Executes event action plans to capture and increase conversion of business leads into sales.
  • Builds and maintains good business relationship with clients and top accounts.
  • Attends standard meetings such as Sales & Marketing, Events BEO Meeting, Coordination Meeting, and Monthly Production Meeting.

COMMUNICATION:

  • To prepare and distribute internal or external correspondence, contracts, BEO’s, event schedules, and other documents in an accurate and timely manner.
  • To distribute information to all Departments regarding needs and requirements of groups, meetings, and events taking place in our hotel.
  • To maintain frequent and open communication within and across Seda properties on accounts and prospective customers.

 

Employment Type : Full Time


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